PRIVACY POLICY

www.r360smartfix.com (“the website”, “website”, “the site”) is operated by Baker Group NZ Ltd (“we”, “us”, “our”). This Privacy Policy applies to all associated companies and partners of Baker Group NZ Ltd.

At Baker Group NZ Ltd, we respect your personal information and take privacy seriously. We comply with the New Zealand Privacy Act 2020 (“Privacy Act”) and expect our employees, contractors, and partners to handle personal information in accordance with it.

By accessing or using this site, you acknowledge that your personal information will be managed as described in this Privacy Policy.

1. Responsibility
We recognise our responsibility to protect your privacy and are committed to ensuring that your personal information is collected, used, and disclosed only in accordance with this Privacy Policy.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides more information about the Privacy Act and your rights.

2. Collection of Personal Information
We collect personal information reasonably necessary for, or directly related to, our business activities. This may include:

• Information you provide directly (e.g. when you make an enquiry, request information, or sign up to updates).

• Information generated automatically (e.g. statistical data such as IP address, browser type, pages visited, and date/time of visits).

Providing personal information is always optional, but some services may not be available if you choose not to provide it.

3. Use of Personal Information
We may use your personal information to:

• Provide the services or information you have requested.

• Verify your identity where required.

• Communicate with you, including sending updates or marketing material where you have opted in.

• Improve our services and website experience.

• Undertake market research or promotional activities.

• Comply with legal or regulatory obligations.

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

4. Disclosure of Personal Information
We may share your personal information with:

• Other Baker Group NZ Ltd companies or brand partners (subject to this policy).

• Third-party service providers (e.g. IT providers, web hosts, mailing houses, advisors, couriers).

• Third-party sellers where necessary to fulfil enquiries or bookings.

• Government agencies, regulators, or law enforcement if required by law.

If we transfer your personal information outside of New Zealand, we will take reasonable steps to ensure that it is protected by privacy safeguards comparable to the Privacy Act.

5. Storage and Security
Personal information may be held electronically or in hard copy at our offices in New Zealand or with trusted service providers overseas.

We use reasonable security safeguards to protect your information from loss, misuse, or unauthorised access, including secure servers, access controls, and internal policies.

6. Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Privacy Commissioner in accordance with the Privacy Act 2020.

7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer period is required by law. You may request deletion at any time (see Section 8).

8. Access and Correction
You have the right to access and request correction of personal information we hold about you.

Requests should be directed to:
The Privacy Officer
Baker Group NZ Ltd
Palmerston North, 4410, New Zealand
📧 admin@bakergroup.nz

9. Cookies
This website uses cookies to collect non-personal information such as:

• IP address and domain name,

• browser and operating system,

• date, time, and pages visited,

• referral sources (e.g. links from other sites).

Cookies help us analyse usage trends and improve the website. You can disable cookies in your browser settings; however, some features may not function fully if cookies are disabled.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon being published on this website. Please check back regularly to stay informed. The date below shows the latest update.

11. Queries
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
📧 admin@bakergroup.nz

Related Information
Please also review our Terms of Use for information about website usage, disclaimers, and copyright.

Updated: 02 September 2025